BOOKING TERMS AND CONDITIONS
These Terms and Conditions have been designed to provide Clients with all the relevant information required to facilitate the booking process.
You must read these booking conditions carefully before booking your holiday with Chalet Patineur. The person who makes the booking (the Party Leader) accepts the booking conditions on behalf of all persons within the party. It is the Party Leader’s responsibility to bring these booking conditions to the attention of all persons included in the booking.
A contract will only exist when we have received from you your deposit or full payment (as applicable) and we have sent to you confirmation of your booking and invoice.
Confirmation and payment
A non-refundable deposit of 25% of the total holiday cost is required at the time of booking. A confirmation invoice will not be issued unless the non-refundable deposit has been received.
The final balance of payment is due 10 weeks prior to departure. If final payment has not been received by this date, the booking will be treated as a cancellation and the deposit shall not be refunded. Should the booking be made within 10 weeks of the date of departure, the full amount is payable immediately.
Failure to pay any amount due to Chalet Patineur upon request is a breach of contract, which will entitle Chalet Patineur to cancel your holiday. In such circumstances, the relevant cancellation charges will apply.
Amendments to the booking by you
You may request alterations to your booking and proposed itinerary at any time prior to your departure. Please send any requests and we will do our utmost to accommodate your requests.
A change of dates to a future winter season or within ten weeks of departure will be deemed a full cancellation and the cancellation charges will apply.
Amendments/cancelation to the booking by Chalet Patineur
In the unlikely event of Chalet Patineur having to cancel/change your holiday details you will be notified as soon as possible and will have the choice of the following, as applicable:
A – accepting the change.
B – accepting an alternative holiday with us at no extra cost.
C – If the change is substantial enough to reasonably warrant it, cancelling your holiday, in which case we will offer you a full refund.
You must notify us of your choice within seven days of our offer of alternative holiday arrangements. If you do not, we will assume your acceptance of the new holiday arrangement.
Chalet Patineur will not be in breach of contract or liable for a refund where any failure to perform any of its obligations under these booking conditions results from events, circumstances or causes beyond our reasonable control including but not limited to acts of God, war or threat of war, riots, civil strife, terrorist activity, industrial dispute, acts of government, natural or nuclear disaster, adverse weather conditions, fire, closure of ports and airports or similar events.
Cancellation of the booking
If you are obliged to cancel your booking you must inform Chalet Patineur in writing immediately to firstname.lastname@example.org.
In all cases your deposit will be forfeited and you will become liable for charges on the following scale:
- Over 10 weeks before departure date – deposit only
- Under 10 weeks before departure – 100% of holiday cost unless we are able to fill the beds in which case any revenue lost by Chalet Patineur will be forfeited. We will try our best to resell and refund as much as the final payment as possible.
Please note many travel insurance policies cover the eventuality of having to cancel a holiday in certain circumstances so please check your own travel insurance policy when booking for details and check with your insurance provider that their terms are sufficient to cover your booking.
Children [16 or under per French law] must be supervised whilst using chalet facilities. It is the sole responsibility of the clients to supervise children in and around the chalet. Client use of spa facilities is entirely at their own risk. Please observe notices in the chalet regarding permitted use and take care to comply with any safety recommendations. Children are welcome and must be supervised by an adult in the client’s party when using spa facilities. Chalet Patineur accepts no responsibility for accidents and or injuries that may occur whilst using any spa facilities including accidents related to ice and snow formation around the spa facilities. Clients are advised to take extra care when exiting or entering outdoor spa facilities in subzero temperatures.
You will be liable for any breakages or damage to the property or adjacent properties during your stay caused by you or any member of your party, your employees or visitors to the property. These costs will be the responsibility and invoiced to the Party Leader, you must immediately pay the costs to Chalet Patineur.
Clients must act with care at all times since the temperature and weather conditions do not always guarantee that ice and snow can instantly be removed from all areas around the chalets – we accept no liability for accidents/injuries occurring under such circumstances.
We will have no liability for excursions or services such as ski lessons or guiding provided by Third Party Suppliers, even where such excursions or services are arranged by our representatives or with a supplier recommended by us.
Chalet Patineur will not be held responsible for any theft or loss of personal possessions from our premises / vehicles. Whilst we will endeavour to ensure the security of personal possessions of the party, we cannot guarantee it. Please be aware of this fact and leave expensive / personally valuable items at home.
The Party Leader agrees to guarantee payment for any chargeable services requested by any member of the booking party both before and during the holiday.
It is the condition of every booking that each member of your party is covered by personal holiday insurance, and that the policy covers you adequately for winter sports, third party risks and costs incurred from damage to property or adjacent properties during your stay caused by you or any member of your party, your employees or your visitors to the property.
Chalet Patineur shall be entitled to recover from you the cost of any damage caused by you or a member of your party.
We would like to remind our guests that all of our chalets are exclusively Non-Smoking, both for guest comfort and in line with the French law.
We want your holiday to be as enjoyable as possible, but occasionally even the best-laid plans can go wrong. In the unlikely event of there being something not to your liking whilst on holiday, we aim to resolve it as quickly and amicably as possible. You must report it immediately, thereby giving us the opportunity to remedy the problem.
Any complaints should be made clear to chalet staff as soon as possible, preferably in resort, or in writing to email@example.com no later than 14 days after departure date.
Chalet Patineur cannot accept responsibility for guests missing flights for any reason and no credit or refund will be given if you fail to take up a component of your holiday as a result.
Arrival and Departure
On arrival, Chalet Patineur will normally be ready to be accessed from 16:00. If you are arriving prior to this, we will endeavour to get everything ready for an earlier time – but this cannot be guaranteed.
On departure, check-out is normally at 10:00 but, again, we will try to accommodate late departures within reason.
We are happy to cater for any special diets or meals where possible, although the availability of specialist ingredients and foods locally may prevent us. Please ensure any such requests are made two weeks before arrival. It is your responsibility to provide written details of any allergies suffered by any member of your group.
Services provided by Third Party Suppliers
Where agreed with you we will make bookings for extra services, such as ski hire and ski lessons, on your behalf which will be subject to the terms and conditions laid down by the provider of the service. While we make every effort to recommend suppliers with a proven track record for service, we cannot be held responsible for the services provided. We advise you research before booking to ensure your needs are met. Payments for these extra services are to be paid directly to the suppliers, we can make these bookings on your behalf. If any problems arise regarding the standard of service provided by Third Party Suppliers, you must address any grievance to them.
Ski Lessons and Equipment
Equipment, lessons and other additional services are payable locally. We cannot refund in case of bad weather. Supplier’s conditions apply.
It is a condition of booking with Chalet Patineur that all clients have personal insurance, as Chalet Patineur does not provide any winter sports or other travel insurance to its Clients. It is your responsibility to ensure that you and your entire party have relevant and adequate insurance covering: accident, illness or any other mishap, during the entire period of your holiday (including travel to and from resort). We also recommend that you take out adequate insurance to cover your personal possessions.
Opinions expressed are personal to the authors and photographs only relate to a specific destination when specifically captioned. You should bear in mind that in relation to the information given about the resorts and certain facilities available within the resort, we cannot guarantee accuracy at all times or that any particular activity will take place as these services are not under our control. Facilities such as lifts, shuttle bus services, ice rinks and swimming pools may not be operational during the season. This may be due to factors such as weather or the number of tourists in resort. These decisions are often made on the spot by their operators and we are not always informed. Where we do know we will do our utmost to let you know. All information we supply regarding Third Party Suppliers has been supplied to us by them, and we cannot warrant that it is complete or up to date.
We are committed to protecting your privacy. We may disclose your details such as name contact details, travel preferences and special needs/diets that you have supplied to us in relation to yourself and your travelling companions to our suppliers for the purposes of fulfilling their obligations.
We do not sell any information or our mailing list to any other organisations. Please note that security regulations may require us to provide government agencies access to data you disclose to us.
We are always happy to go through any questions you may have on the telephone on +33 7 82 30 17 97 or by email to firstname.lastname@example.org.